Google Caffeine: Use social media and quality content to get a jolt for your site

Earlier this week, Google formally announced the completion of its new web indexing system cleverly named Caffeine. According to Google, Caffeine provides 50% fresher results for web searches than its last index and is the largest collection of web content the search giant has ever offered.

caffeine Google Caffeine: Use social media and quality content to get a jolt for your site

Our old index had several layers, some of which were refreshed at a faster rate than others; the main layer would update every couple of weeks. To refresh a layer of the old index, we would analyze the entire web, which meant there was a significant delay between when we found a page and made it available to you.

With Caffeine, we analyze the web in small portions and update our search index on a continuous basis, globally. As we find new pages, or new information on existing pages, we can add these straight to the index. That means you can find fresher information than ever before—no matter when or where it was published.

– Carrie Grimes, Software Engineer, Google

This is great for those of us who use Google to search and find relevant results to our most common inquiries. Results will become timelier, more social and rely more heavily on keyword strings, ultimately providing more useful results as newer content can be indexed much quicker and from a much larger base of sites.

Is your SERP spot threatened?

When Google says “fresher” results, what they’re saying is that ranking principles have not changed, but rather rankings are (and will become) more dynamic, shifting to display the latest and greatest (and, therefore, hopefully best) information as a result of being able to reach deeper and more frequently into the Web.

But what about website owners who have come to rely on the steady ebb and flow of organic traffic that a high Search Engine Results Page (SERP) position provides?

Many website owners who have long enjoyed a top spot, or even a high spot, have suddenly found their sites displaced, resulting in a massive dip in organic traffic. And to make matters even more vexing, the position your site is in this month will likely be different from where you find yourself next month.

Which is not entirely new, right? Anyone well-versed in search engine optimization (SEO) knows that it is a never-ending battle. The difference is, ranking improvements and demotions may happen even quicker than before because content that you and your competitors are creating will have a more immediate impact within the results. So if you thought SEO was a wild ride before, hang on.

Of course, your main goal should be to deliver value to your customers and audience. After all, ranking is only a means to an end. And since Caffeine should do a better job of measuring that value, it might start putting some distance between those who do provide quality content and those who are merely gaming the system.

Caffeine makes it more difficult, although not impossible, for sites using black hat SEO tactics to reach and/or maintain a position at the top of the rankings for long periods of time. And while I believe SEOs will always find new ways to game the system, I think Google has made a step forward in terms of providing better-quality results.

How to get a boost from Caffeine

So if you can’t rule Google SERPs by just throwing up an automated page with repurposed content, what should you do? Here’s my advice to website owners who rely heavily on organic traffic:

  • Continually look for opportunities to expand or update the content on your site for improved keyword targeting
  • Re-evaluate your current keywords and always look for opportunities to expand and capture more long-tail keywords
  • Build a site that contains clean code and  a clear site structure
  • Look for opportunities to capitalize on social media as real-time results become more integrated with search results
  • Monitoring your competitors will be paramount as new content brought in by them will be indexed quicker than ever.

So fresh and so clean

I think this transition to providing “fresher” results was inevitable as competition from Bing and the massive growth of “real-time” information from social networking sites like Twitter and Facebook have created a need for better, faster, (stronger), search engine results. And from a conversion standpoint, I’d argue that this move could ultimately prove to be more beneficial to ecommerce sites that provide high-quality content, because “fresher,” more relevant results also means more qualified traffic.

Of course, cleaner, less manipulated results will have huge benefits to searchers and real, quality sites alike. Remember that both you and Google are on the same mission: provide the right page to the right user. Oh, and don’t be evil.

Related Resources

Search Marketing: Tips on mastering the latest innovations in this mature category

PPC Innovation: How will Google’s new lead capture extension affect your pay-per-click campaigns?

Optimizing PPC campaigns to boost conversions, ROI

Photo attribution: The Official Google Blog

 Google Caffeine: Use social media and quality content to get a jolt for your site

This Just Tested: How 1:1 marketing achieved 21% more clicks and 60% less unsubscribes

Over the past couple of weeks, our content and production team has been mulling through research from multiple companies, trying to find the best experiments for today’s web clinic. It’s always exciting trying to find the right illustrative research that will serve our audience. In the midst of this, a very interesting case study came across my desk that I just had to share with our blog community.

The experiment came from the research library of ThinData 1:1 and was with a large airline that had a strong online presence. They had the goal of improving the level of user engagement (through higher click-through rates and lower unsubscribes) for their customer newsletters. They wanted to test a 1:1 marketing approach and see how much impact a personalized conversation with customers would have.

The Original Newsletter (click-to-enlarge)

AC2 150x150 This Just Tested: How 1:1 marketing achieved 21% more clicks and 60% less unsubscribesFirst, it will be helpful to see what the original newsletter looked like. There are a few key things to note:

1) The goal of the email was to create enough interest on the part of the recipient to get them to click through to a specific flight offer.

2)  Every element on this email was sent generically to large subscriber segments and included offers without any reference to a recipient’s personal preferences.

3) The only (and it’s debatable) 1:1 marketing technique that the original email design included was the name of the recipient.

The 1:1 Marketing Strategy

One-to-one marketing conversation requires a couple of key ingredients, one of which is insight about your customers. So, to understand their customers better, this company created a “customer preference tool.” This tool took previous behavioral/purchase data and mapped out preferences in five key areas (destinations, airports, hotels, etc.). It also gave customers the ability to update their preferences for each of these areas.

So once they had some solid insight about the preferences of their newsletter recipients, they were ready to start a better conversation.

The New Design (click-to-enlarge)

AC1 150x150 This Just Tested: How 1:1 marketing achieved 21% more clicks and 60% less unsubscribesA new email template was created to customize content according to the five key preference categories of the customers. In fact, the tool was inserted at the top of the email and functioned as a table of contents for the email. It also gave recipients a portal to their own preference center to make any changes.

The rest of the email was organized by an algorithm that gave higher placement to offers with higher preference status to the email recipients.

Instead of displaying all possible offers for a category, offers were filtered according to the preferences of the recipient.

Overall, the new email design created a 1:1 marketing conversation that matched the specific motivations of the recipients.

The Results

As mentioned in the title of the blog post, the results were impressive. For a large company that no doubt had already spent time improving these newsletters, they were able to increase the click-through rate generated from the emails by 21%. And this came by subtracting, not adding more links within the email. The new design also decreased unsubscribes by 60%, which the marketers interpreted as a big thumbs-up from their subscriber base.

Overall, the results of this test underscore the value and potential impact of striving to have a 1:1 conversation in our marketing campaigns.

What does this mean to you?

Ideally, you would have as much information as this company had about their customers, and if it were a perfect world, you would have unlimited technical development capabilities at your fingertips. Well, most of us don’t live in that perfect scenario and creating a true 1:1 marketing campaign like this company might seem a bit out of grasp.

Here’s the good news, 1:1 marketing has a path leading to it and everyone is somewhere on that path. And every marketer, regardless of company size, can improve the conversation they are having with their customers. Today on our web clinic, we will look at the strategic things that marketers of any level can do to improve their 1:1 marketing campaigns. So join us today as we talk about this case study and more during our free web clinic: 1-to-1 Marketing at Four Levels: Strategic ways every marketer can enter into an online conversation with customers

Note: To give credit where it is due, I’d like to point out again that the case study mentioned in this post came from the research library of of Thindata 1:1. Thindata 1:1 is a training partner of ours that provides one-to-one marketing automation solutions. They have done some interesting research in the area of one-to-one marketing and I would encourage you to check them out at www.thindata.com.

 This Just Tested: How 1:1 marketing achieved 21% more clicks and 60% less unsubscribes

Get Better Search Ranking Using A WordPress Blog

wordpress seo Get Better Search Ranking Using A WordPress Blog

I recently gave a presentation on SEO at the Dallas Infomart for the Dallas SEO/SEM Meetup group. The point of the discussion was to highlight how blogs can be used to acquire search engine listings to attract organic search traffic to your business website.

To illustrate the point, I used my wife’s recipe blog as an example since she attracts 50K unique visitors to her blog every month and roughly 75% of that traffic comes from organic searches.

Here’s a full video recording of the presentation

Want to attract 50K customers a month to your website?

Learning how is simple. You can either request a private coaching session or become an Open Source Marketer Member and choose from over 320+ videos we offer on blogging, SEO, traffic building, social media, and more.

Charles McKeever
OpenSourceMarketer.com

Special thanks to Jill McKeever for letting me share the SimpleDailyRecipes.com success story with the Open Source Marketer community.

Learn how to build and market your business online using open source tools.

 Get Better Search Ranking Using A WordPress Blog

Online Google AdWords Training

Back when I got into SEO part of the reason I wasn’t too into PPC back then was because I had limited cash, but another big reason I wasn’t big on it was because it seemed so simple and boring. Over the past couple years that has changed a lot!

Today Google AdWords is far more complex than SEO was in 2003.

With that complexity there are additional opportunities for some & additional expenses for others. But keeping up with all the changes is easily a full time job.

Noticing that trend, and seeing stuff like the below image, I thought it made sense to try to create something great servicing the AdWords / PPC market.
google serp layout Online Google AdWords Training

Google keeps controlling more real estate, and if you are not leveraging AdWords then there is a chance your business could eventually get pushed “below the fold” – perhaps not for longtail keywords…but certainly for the highest traffic and most valuable keywords in your industry. Google recently launched their vertical search panels, and to some degree you can think of many of these as what will eventually amount to some form of an ad channel (or a channel which promotes content from premium related partnerships with Google).

I am decent at AdWords, but my level of proficiency is nowhere near my level with SEO, and so we needed the help of someone else if we were going to make sure that we had bar-none the best product/service on the market. And so we decided to partner with Geordie to turn PPC Blog into a great membership website which mirrors this one.

Off the start access costs $179, but Geordie and I wanted to offer our blog readers a recurring 30% discount off of that, by using this code
EF0

This coupon will work for the first 100 subscribers, and then after the discount will no longer be available.

You can join here
http://ppcblog.com/member-tour-seobook/

Just like with SEO Book, you can cancel anytime and are under no obligation to stay any longer than you find it valuable to do so. If you do any serious amount of PPC it is quite easy to find a few tips that help you save $5 or more a day, especially when you consider how much PPC stuff Geordie has done (he has managed millions/yr in ad spend for the past 4 years & has brain dumped everything he knows) & how high quality the membership will be.

60+ training modules and a friendly PPC focused forum await you icon biggrin Online Google AdWords Training

Social Media Marketing Human Factor: Finding the right person for the job

Search for “social media marketing” on Google (or Bing) and you’ll likely end up in a black hole of Twitter guides, bit.ly retweets, social media “mavens” and Top 7 Tips for Creating a Facebook Fanpage blog posts. And it’s no wonder everyone sees the need to discuss and “explain” how social media works for the 270 billionth time. With so much discussion on the topic, you need to be a social media expert just to navigate it all.

3469011188 ce061556ed o 300x230 Social Media Marketing Human Factor: Finding the right person for the jobYet, one social media topic manages to slip through the cracks. And it’s often the first obstacle companies encounter when they decide “social media” is the answer to all of their problems:

Who’s going to carry out all of these social media initiatives?

It’s the Human Factor – who is going to create the content for that blog? Who is going to reply to all those tweets? Who is going to make sure your Facebook page doesn’t turn into a hate fest? In fact, who decides if you should have a Facebook page at all?

If you’re like many companies, you might think outsourcing social marketing is your best bet.

But more than ever companies are working to keep social media in-house because it requires such an intimate knowledge of the brand and because of the personal nature of social media interactions in general. Customers want to talk to you, not an “outsourced” spammy twitter account. And when you leave them with no choice, they happily take their discussion to your nearest competitor.

Based on the MarketingSherpa Social Media Marketing Benchmark Survey of more than 2,300 respondents in November of 2009, social marketing responsibilities are outsourced less often than traditional marketing responsibilities– meaning you’re more than likely going to need to look internally to find your resources for a social marketing team.

And here’s where I believe many companies get it wrong. Instead of hiring or tasking the best person for the job, whether that’s managing the Twitter account or actively engaging in forum discussions, many companies put their least experienced, least qualified people on an overwhelming number of social media initiatives. Usually this person is in marketing and may be tasked to cover topics or areas of social media they have little or no experience in. But this isn’t the most efficient and certainly not the most effective method for achieving social media success.

But how do you go about identifying who in your organization is best suited to carry out social media objectives? The answer is surprisingly simple. You pick the right person for the job.

For example, don’t send your marketing team to engage users in a developer forum. They’ll stand out like a script kiddie at a Def Con Conference. Instead, encourage your developers to actively engage users in forums related to their industry. Task these same developers to contribute technical content to the company blog. It’s surprising the level of involvement you’ll get from your team when you place a little responsibility in their hands.

Customer service can provide you with your Twitter recruits. In many ways they are trained for the role, just in a different medium. And your Sales department is a great place to find outgoing personalities to run the company Facebook page or handle group discussions on LinkedIn.

The point is that your social media team should be composed of individuals from various departments who can each provide a certain level of expertise by contributing just a few hours a week to social marketing initiatives each week.

To learn more about how you can keep your employees accountable for social media initiatives, check out the new MarketingSherpa Social Marketing Handbook.

Related Resources

Social Media for the COO: How to become the Michael Phelps of implementing social media in your organization

The MarketingExperiments Quarterly Research Journal

MarketingSherpa Social Marketing Training

Photo Credit: Intersection Consulting

 Social Media Marketing Human Factor: Finding the right person for the job

Monthly Blog Earnings – May 2010

Here’s the monthly blog earnings for May 2010:
Banners – $30
Adsense – $36.98
LinkXL – $15.00
Total: $81.98
Top Commenters

Inner Game
Andrew@BloggingGuide
Anna
Sally
Laptop Briefcase
Online Printer
pandora beads
??????????? ??????
Matthew Proman
mikeroosa

Want a permanent link on Blueverse.com? It’s easier than you think. Just post some comments and shoot for the Top Commentators list. The top 10 Commenters for the month [...]

Thank you for subscribing to Blueverse!

Monthly Blog Earnings – May 2010

 Monthly Blog Earnings – May 2010  Monthly Blog Earnings – May 2010  Monthly Blog Earnings – May 2010

 Monthly Blog Earnings – May 2010

One-to-One Marketing: How your peers use Facebook, display ads, and email to create a conversation

2743081060 60ae839a48 206x300 One to One Marketing: How your peers use Facebook, display ads, and email to create a conversation“We believe that people buy from people, that people don’t buy from companies, from stores, or from websites; people buy from people. Marketing is not about programs; it is about relationships.” If you have not taken our training courses before, that is Article One of The MarketingExperiments’ Creed and a central tenet of Transparent Marketing.

But, you say, I am a multi-national conglomerate (or perhaps small business that depersonalizes marketing like a multi-national conglomerate), how can I possibly communicate like a person?

On our free June 9th web clinic – One-to-One Marketing at Four Levels: Strategic ways every marketer can enter into an online conversation with customers – we’ll explore this topic and give you actionable advice to communicate with (instead of “marketing to”) your prospects. In the meantime, here is a look at how your peers are engaging in one-to-one (aka 1:1) marketing…

Find and tap into deep relationships

One of the biggest disappoints of early Web implementations has been the lack of effective consideration of one-to-one strategies within all aspects of digital marketing – email being a singular exception.

In a nutshell, what 1:1 means for our clients is to be relevant each time they engage with a consumer on their website, in their media buys, and increasingly in social outreach using transmedia, Facebook et al.

What that means in real terms has been the ability to apply 1:1 strategies that have worked so well in email, etc to display.

For example, an electronics retailer was able to see that it had a relationship with 40% of its users and segmented these dynamically. The retailer learned that 63% of its response was coming from 11% of users – the ones they have a deep relationship with (basic 1:1).

By segmenting based on behavior, the retailer also found a high affinity to specific products which helped with more relevant merchandizing and seasonal planning. It was able to do this at no more cost than it paid for ad serving. It was then able to translate this to media planning and buying and include relationship in determining media effectiveness.

We are just at the start of this process and 1:1 will only really get going when:

  1. We remove ambiguity around privacy – consumers want relevance and choice with companies they have relationships with but do not want to be stalked
  2. We manage data efficiently – this is critical so we don’t exponentially increase cost and negate value
  3. We get past this generational thing – many “digital marketers” have not been schooled in the value of 1:1 techniques or are overly invested in product substitutes such as re-targeting when 1:1 is about re-marketing. Maybe it takes a few grey hairs to know the difference. Thankfully my colleagues have plenty of them (I’ll pay for that comment later).

– Martin Smith, Chief Technology Officer of TruEffect

Personalized communication based on prospect type

Our company is setting up a relationship marketing process for a business coach to generate qualified leads. We are creating a custom HTML-coded Web form consisting of a series of qualifying questions. Specific email content will be created.

Response data is housed in a database. Based on the answers, each prospect will be automatically funneled into one of several tracks and receive a series of timed, customized and personalized emails specific to the “prospect type” defined by the responses on the Web form.

The objective is to create customized and personalized email communication relevant to the individual’s needs – thereby driving increased conversion rates.

Eric Mohr, Principle at EBM Direct Marketing Services

Use social media (with extreme caution)

One way to be incredibly relevant and relational is to reference personal information from someone’s social profiles – a favorite movie, for example. I DO NOT recommend this for most brands or entities. You don’t want to scare anyone. Also, it can take a TON of time – so again, it’s not for everyone.

It DOES work well if the audience wants to feel a personal connection with you. Say you are a musician (as I was) and you get a positive comment on MySpace, Facebook, etc. from an obvious influencer. It’s not hard to glance at their profile and find something you have in common with them and then relate to that. It can create a real evangelist if done right.

This could potentially work for politicians, company figureheads, or local business owners – as long as it is done in a friendly, non-Big Brother way. This is just one way to close the gap between

“that organization” and a “real person.”

– Kennedy Pittman, Radically Epic Uber Strategic Visionary at Square Hat Media

Related Resources

One-to-One Marketing at Four Levels: Strategic ways every marketer can enter into an online conversation with customers

One-to-one Marketing: The true promise of Dynamic Offer-Content Customization

Transparent Marketing: How to earn the trust of a skeptical consumer

Photo attribution: bensonkua

 One to One Marketing: How your peers use Facebook, display ads, and email to create a conversation

Interview With Eric Nash Director Online Marketing For Stamps.com

stamps Interview With Eric Nash Director Online Marketing For Stamps.com

Tonight we have the special priveledge of being able to talk with Eric Nash, Director of Online Marketing for Stamps.com and you’re invited to join the conversation.

Register now to get the call-in details.

Eric and I met at the eCommerce Merchants Dallas after party at eBay On Location, Dallas. He is very sharp and I was immediately interested in how his company is helping business owners and online entrepeneurs improve their business activities.

Eric is a veteran of online marketing and tonight he’s going to share with us how business owners and online entrepreneurs can streamline their businesses by saving time and money on their shipping.

Eric will also share tips for cutting international shipping costs in half and he’ll tell us how you can ship packages without ever going to the post office.

If your business ships even one package a month, then you’ll want to hear what Eric’s going to share during this 1 hour webinar.

Register now to get the call-in details.

You can read more about what Stamps.com has to offer small business owners on their website.

See you on the call,

Charles Mckeever
OpenSourceMarketer.com

Accelerate your business online using Facebook.

 Interview With Eric Nash Director Online Marketing For Stamps.com

One-to-One Marketing: The true promise of Dynamic Offer-Content Customization

You step into the store, the little bell rings above the door letting the shopkeeper know he has a new customer. Of course, he instantly recognizes you. “Hey Bob, welcome back. I remember how much you enjoyed the brioche I made last week, so I set aside some Danish braid I baked fresh this morning. It’s quite similar. I think you’ll love it.”

moss bakery 300x225 One to One Marketing: The true promise of Dynamic Offer Content CustomizationAnd then I wake up from my dream. Because, of course, that’s not the experience most of us have anymore. For the majority of the country, we step into a big box retailer. The doors open with a cruel, efficient “whoosh.” Sure, we get a “welcome to…” greeting, but then a cold metal shopping cart or the latest circular is thrust upon us. One-to-one marketing is dead…well, in the bricks and mortar world.

Online, it is actually alive and well, thanks to…

Customer Segmentation Analysis

Customizing offers based on customer segments involves a sequence of steps, beginning with identification of meaningful customer segments (which is the objective of the customer segmentation analysis).

Any method of customer-specific message optimization requires knowing “who” your customers are, beyond just their names and email addresses. You must also have some insight into what they “want,” how they think, the words, terms and images that attract and inspire them (as well as those that repel them), and “how” they think.

Discovering these things about all of the distinct groups of your “ideal customers” is the objective of a customer segmentation analysis.

The outcome of the customer segmentation analysis is a set of reports, charts, tables and interpretive text that strive to reveal the important characteristics that distinguish your best and most valuable customers and customer prospects, and to provide actionable recommendations about how best to communicate with them in a way that will serve them and profit your company.

Dynamic Offer-Content Customization

Once we have identified the optimal customer segments, the next step is to develop and test content at each stage in the conversion path designed to communicate your value proposition in a way that optimally conveys the elements that are most compelling to that particular segment according to their motivations, biases and thought sequence.

This is the transition point in implementing Dynamic Offer-Content Customization.

Thereafter, additional gains are achieved through the iterative optimization process that continually seeks to communicate more clearly and effectively with each customer and customer prospect to assure optimal long-term value and customer goodwill.

It should be noted that Dynamic Offer-Content Customization is only one among a host of breakthrough marketing approaches that advanced customer segmentation analysis makes possible – surely it’s far from the easiest or the least expensive.

Still, the electronic experience is the closest virtual representation of our quaint bakery shop antecedent – one-to-one marketing to your customers in a mass specialization world.

Related Resources

One-to-One Marketing at Four Levels: Strategic ways every marketer can enter into an online conversation with customers

Optimize your Email in Three Steps: How one marketer tripled revenue from their house list

Configurator – How the use of a Configurator enabled our test site to achieve an 11.74% conversion rate through its primary order path

What else can I test… to increase email clickthrough rate?

 One to One Marketing: The true promise of Dynamic Offer Content Customization

Make Money Online by John Chow Review

I’ve been following John Chow at JohnChow.com for a couple of years now. I remember back in the early days of his Make Money Online blog experiment when he was only pulling in a couple grand a month (yeah, I know only a couple grand!). I got to the point where every month I started [...]

Thank you for subscribing to Blueverse!

Make Money Online by John Chow Review

 Make Money Online by John Chow Review  Make Money Online by John Chow Review  Make Money Online by John Chow Review

 Make Money Online by John Chow Review