The Difficulties of Testing: Why joining the navy might just make you a better online marketer

It’s the time of year when I’m preparing the annual sojourn to Salt Lake City to gather with my fellow digital marketers at the Omniture Summit, and it makes me a bit nostalgic. No, not because I grew up in Utah, or because I miss the cold mountain air (as a former Montana-resident-turned-Florida resident, nothing could be further from my mind), but for my navy days. Years ago, when I was just out of high school, I joined the navy and the first boat I served on was USS SALT LAKE CITY (SSN-716). It’s tough to make a visit to SLC without thinking about these days.

I remember being a scrawny high school kid, band geek, 97 lbs, and hearing over and over that I would never make it through boot camp. By the time I got there, I actually started to believe it myself. But, nine weeks later, I had finished all the trials, gained 25 lbs, and was marching with the rest of my class in the pass-in-review ceremony. I had done it, and (to borrow a popular phrase from that year) thought I was the king of the world.

What does being in boot camp have to do with online marketing?

4371355091 af06c46a41 300x192 The Difficulties of Testing: Why joining the navy might just make you a better online marketerWell, let me say that when you first get to boot camp, your mind does wander to thoughts of quitting and getting back home to a comfortable life where all you really had to worry about was next Friday’s math test. However, you can’t just quit when you get to boot camp; no, they make you persevere. And by the time it’s done, you’re very glad you stuck through the tough times and accomplished something remarkable.

I think that my experience at boot camp can be a lot like the experience we marketers go through when starting to test online, except it’s MUCH easier to quit testing than it is boot camp. There is a large temptation to think that it will just be too much work – first figuring out what to test, designing alternative creative, selecting a testing tool, getting your boss to sign off, then moving mountains to get the IT work prioritized. It’s easy for a marketer to just stick to the status quo and quit the fight before it’s even begun.

Why the mountains are worth moving

I’m not going to deny that testing, like boot camp, has challenges we must persevere through and overcome. But just like boot camp, testing also has significant rewards that we might miss out on if we are jumping ship in fear. Rewards like the incredible feeling of accomplishment when you actually get that first test done, and one of your treatments won! Rewards like knowing you’ve discovered how to stop the leaks in your funnel and contribute directly to your company’s bottom line.

At MarketingExperiments we’re lucky because we get to feel this all the time with our research partners. We get to see our partners grow and establish the culture of testing in their own organizations, which really breathes new life into the old marketing routine that many of us know all too well – “Hey guys, St. Patrick’s day is coming up, let’s trot out all our old shamrock creative and talk about finding a pot of savings at the end of the rainbow.” You won’t ever have that conversation again.

So my message to you is this: don’t give up

The good news is that if a 97lb band geek can experience the reward of surviving boot camp, then there is much hope for the marketer out there starting to online test. You can survive; you can make it.  Just hang in there, don’t give up, and know that the rewards will far outweigh the struggles.

If you are like me and are going to be at the Omniture Summit this year (currently sold-out), consider spending a day with the MarketingExperiments team learning how to optimize your online marketing campaigns. We will be teaching our Landing Page Optimization Workshop during the Omniture University training day in Salt Lake City this year. I’ll be there with the MarketingExperiments team helping your fellow peers learn how they can apply a decade of marketing discoveries to their own campaigns.

Photo provided by: http://www.flickr.com/photos/78428166@N00/ / CC BY 2.0

 The Difficulties of Testing: Why joining the navy might just make you a better online marketer

Is Your Business Mobile App Ready

jeff haynie wordpress Is Your Business Mobile App Ready

Is your business thinking about creating a mobile app to build your online brand? A lot of businesses are beginning to discover that they can reinforce their brands and interact with consumers at a more intimate level using mobile apps. This has fueled a lot of interest in Mobile App development.

However, one of the problems that has existed up until now is that most developers don’t have the low level programming language knowledge needed to produce native mobile applications. Also because there are several dominant players in the mobile market it’s hard to know which platform to pick and invest time and dollars into. In terms of real world dollars, most custom apps cost between $20,000 to $150,000 to develop and take to market.

Even with these obstacles, the benefits of putting your brand in the hands of your consumers is thought to far outweigh the costs. Apps are creating opportunities for companies to reinforce brand loyalty and help to collect better user metrics by allowing consumers to interact with brands where they are instead of where the companies think the consumer will be.

So to bridge the gap and give companies the ability to create apps quickly, Jeff Haynie and the gang at Accelerator have created a development tool that lets developers create apps without the steep learning curve. According to Jeff, in some cases, the developers can create their apps in less time than it takes to get the application approved through Apple.

Jeff Haynie recently gave a talk at the Dallas WordPress Meetup where he talked about the Titanium Mobile development platform. According to Jeff, by 2013 mobile will be 40% of all Internet traffic. Anything that’s not plugged into your desktop will be a part of that. The iPhone has led the market with apps and these apps have driven demand in the market. This has opened up opportunities to reconnect consumers with business brands.

“Mobile is being redefined dramatically today. We enable web developers to quickly create and commercialize mobile and desktop applications.”

Basically the Titanium Mobile provides an authoring platform that lets you get your applications to market quickly without needing a nuclear powered pocket protector. If you can write Javascript, you can write an application that installs on the device as a native application. Appcelerator’s Titanium Mobile apps can provide the same key features that you would expect from any custom built mobile application like geolocation targeted reporting.

Along with Titanium Mobile, Appcelerator also offers a Desktop development solution that allows developers to leverage common code across multiple platforms. This platform is a direct competitor to Adobe Air, with 100 Million desktop installs in 2010.

During Jeff’s presentation he ran through a variety of mobile application demonstrations that showed the power of the Titanium Mobile platform and showed how mobile will be helping companies connect with consumers in the future. One of the best things he demonstrated was the reporting capabilities that Appcelerator can provide on your mobile apps. In online marketing stats are gold and Appcelerator allows you to track consumer usage down to the action buttons on the screens. If you want to know how people are using your app as well as when and where they’re using it, they can provide those figures.

If you’re looking for an open source way to get your business application developed and into the market in less time and for less money than traditional mobile apps, then check out Appcelerator’s Titanium Mobile.

Look for the video of this session in the next few days.

Charles McKeever
OpenSourceMarketer.com

Check out the Geeksroom Titanium coverage for another look at this event.

Accelerate your business online using Twitter.

 Is Your Business Mobile App Ready

Favorite Industry Blogs and Websites: The Romeo and Juliet of the MarketingExperiments community share the love

“…that which we call a rose
By any other name would smell as sweet;
But might not be as well branded…”

Ugh, sorry for that. After a video, a blog post, and an interview, I’m all out of witty love-plus-marketing puns. Just goes to show, Transparent Marketing is more powerful than a Tweet Me 300x292 Favorite Industry Blogs and Websites: The Romeo and Juliet of the MarketingExperiments community share the lovemarketing gimmick any day.

So I’m going to turn it over to the MarketingExperiments community. We asked you to send virtual Valentines to your favorite industry news sources to celebrate this well-marketed and quite gimmicky holiday that celebrates a martyr who…well let’s just say it moves a lot of product.

We wanted you to call out those blogs and websites that don’t just help you do your job better, but have truly found a place in your heart. Here is the response from our favorite Romeo…

XDA-Developers.com, you satisfy my nerdy need to update firmware in a collaborative workspace.
Your website and forums are the greatest place.

No warez are provided

and if they are – they’re quickly hide’d.

I’d give you a screaming hoot

for a working dual boot

Windows Mobile 6.5.5 + Android ROM that I can tinker, tweak and optimize
until I’m old and blind.

Jason Croyle
Lead Generation Expert and Creative Social Media Strategist at InTouch and Owner of Total Perception 10,000 Marketing Solutions

Admittedly, Jason works for one of our sister companies, so picking him might seem more wrong than pairing up a Montague and a Capulet. But, the good pilgrim rhymed “dual boot” with “screaming hoot.” If that’s not love, I don’t know what is.

So we will not make him deny thy company and refuse thy title to be named the MarketingExperiments community’s Romeo of Marketers. His love is true, even if his last attempt at rhyming was not.

Now let’s not forget Juliet…

Our ISPs are white(listed), our competitors are blue,
I most love CopyBlogger, Clickz and Brand New.

Jade Ingmire
Corporate Storyteller at Marketfish and Editor-in-Chic of Bridezilla.com

Jade doesn’t just have love in her heart, but she clearly has a way with words as well (her job description is simply “Word weaver. Yarn spinner. Raconteur rockstar.”) So not only will we name Jade the MarketingExperiments community’s Juliet of Marketers, but she is now the Poet Laureate of the MarketingExperiments community as well.

While Valentine’s Day candy is now half off and most marketers have moved on to the next gimmick, it’s not too late to share your love in our comments section. And you don’t even have to stick to iambic pentameter.

Photo attribution: http://www.flickr.com/photos/specialkrb/ / CC BY 2.0

 Favorite Industry Blogs and Websites: The Romeo and Juliet of the MarketingExperiments community share the love

It Starts With The Message

communicating audience It Starts With The Message

The message is what’s important. The internet is just a vehicle for that message. When you want someone to fix your car, don’t ask for a wrench. You will end up unhappy because your car isn’t fixed and you will want to hit someone with your new wrench.

I like to tell people to focus on their message. Don’t focus on the technology, focus on what you want to say. A good message will transcend whatever media you put it on. A horrible message won’t get heard regardless of how much you spend on technology.

Always take a step back and look at the big picture. I mean the really big picture. When you focus on minutia, you tend to forget why you are really here.

Sales can come from someone looking for something or as an impulse buy (sometimes both). If your product or service is not an impulse buy, then don’t beat everyone over the head with the “BUY NOW” stick. I admit, I’m a horrible consumer. I actually take my time and think about what I want to buy. I have been told by a multitude of salesmen that my buying habits are in the .01% range of Americans. I want information about your product or service from someone else who’s opinion I trust. That philosophy may have been less of a factor in the past, but it is becoming huge on the internet.

When someone shows up on a car lot, they are actively looking for a car. Diverting the local traffic signal into your car lot isn’t going to bring you the sales you want, it simply brings you people who are not looking to buy a car. Sending a salesman over to various parking lots to drum up business isn’t going to give you the long term business you want either.

What you want is your customers to tell their friends about how much they like their car and how they really liked the service they got at your car lot. This is a message that people trust. This is a message that they will remember. This is why a company needs to help give existing and potential customers the tools that make creating this message simple, easy, and fast. If they are creating something for you, don’t make them work for it. Give them the ability to do this on a silver platter. And for the love of Cheetos, if 90% of your audience uses Twitter as their tool of choice, don’t build them a Facebook fan page because your brother told you that everyone needs to have one. Listen to your audience and build what they want to use.

Your existing customers ARE your salesforce. If they are not, then you need to seriously rethink what you are selling them. Don’t think of your website as a printed leaflet. think of it as a coffee shop where you want people to congregate and talk about their favorite subject…themselves. Give them small subtle hints about your product that will spark their brain to tell their friends about it.

How you get your message across is going to determine how many people listen to your message. Stenciling your message on a baseball bat and swinging around the room is a sure way to keep people off your website. Give them some space, some free coffee, and you will notice those corner booths will always be full. Wrap a message onto their coffee cup, have a few articles stapled to the wall near the booths. You want to establish a positive experience and then your message will get well received as opposed to trampled on the ground as they rush towards the exit.

Get help with the message if you’re having difficulty, because if you don’t have something shiny in that message, then you’re really just throwing mud on the ground.

Toff Ward
OpenSourceMarketer.com

Do what YOU want and get PAID for it!

 It Starts With The Message

State of the “Blueverse.com” Union

“It’s been a crazy few months.” A typical response you hear from people when they haven’t made something a priority. I’m not going to try and come up with anything better since when it really boils down to it, I just haven’t had the motivation to post on Blueverse.com the past couple of months.
Why? Lots [...]

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State of the “Blueverse.com” Union

 State of the “Blueverse.com” Union  State of the “Blueverse.com” Union  State of the “Blueverse.com” Union

 State of the “Blueverse.com” Union

Local PPC Strategy

Local search, in all forms, is becoming increasingly popular.

In the past, it has been difficult for local businesses to advertise on search services because there were barriers – such as knowing how to use cryptic technology – but recent advances, like Google Maps, have helped make local advertising more approachable.

It’s now reasonably easy for a local business to get listed, simply by claiming a spot on the map. The more businesses who register, the greater the resource, and the more people will use it. Also, the more people will come to expect to see local resources.

With the widespread use of smart-phones with inbuilt GPS services, the global local search market set to soon surpass $31 billion.

There is a lot of potential coming up in local PPC.

Slicing Local

Local PPC campaigns require different strategy approaches than national or worldwide campaigns.

Local, in terms of search, means one of two things:

  • Targeting people who live in a geographic area
  • Targeting people who seek information on a geographic area

Let’s look at targeting people who live in a geographic area first.

Within Adwords, you can target by searchers location. Google determines this information by looking to see where the searchers internet service provider is located.

The problem is that some users may connect via a server that is not physically in their geographic area, or they may be surfing from work, which could be some distance from where they live.

The way to cover this issue, and target people who seek information on a geographic area, is to run two separate but related campaigns simultaneously, one at the local level and one at the national level.

Local Level

Target by geography, using the Google settings under Settings > Locations >

area 300x290 Local PPC Strategy

Here’s an example for real estate:

  • Real estate
  • houses for sale
  • homes for sale
  • realtor

Note the use of more general terms that would be too unfocused at a national or worldwide level.

National/Worldwide Level

Here’s how the same ad group might look at the national level. Use a keyword list generator to add in the location, and show ads in this group to all people, regardless of their physical location.

  • Real estate Montreal
  • houses for sale Montreal
  • homes for sale Montreal
  • realtor Montreal

Note the use of geographic qualifiers, in order to avoid clicks from people who have no interest in the area your advertiser serves.

These are very basic examples for the purposes of illustration, of course. Your campaign will include negative keywords, more geographic terms, and different forms of keyword matching. Note that they are both local campaigns – they are both qualified by region – but done in different ways in order to create both a larger net and retain focus.

General Tips

Brainstorm keyword ideas that will help differentiate local searches. There are place names, of course, but there are also zip codes, street names, telephone numbers, local attractions, landmarks, destinations and more. If applicable, your ad text should contain local markers, as should your landing page. Get all your (local) ducks lined up!

Carefully examine your business. Will people travel for some of your services? If so, how far?

Whilst it would be unlikely people would travel far for a haircut or a bar, given such services are typically plentiful, they might travel a considerable distance to see, say, a highly regarded plastic surgeon. They might even fly in from a different country.

Such services can be both local and worldwide, so be careful what you define as local, else you might miss valuable traffic.

Conversely, closely watch your ROI on services that are typically local – again, like the plastic surgeon example – that you are advertising nationwide. You’ll be competing with people in their own local markets, and businesses that do have a national presence, and you may face stiff bid prices.

Also consider time of day. Depending on the type of business you’re advertising, you may want to only run local campaigns during office hours i.e. when the business is actually open and able to respond to inquiries. You may consider bidding lower outside these hours if conversion drops away because the business can’t give an immediate response to inquiries.

By the way, there’s a cool tool that will help you keep a close eye on your competitors:
spy 300x246 Local PPC Strategy

Ad Targeting Preview Tool

Use the local selector on the right to spy on your competitors who also target your area.

Let’s hope you find “none” icon smile Local PPC Strategy

Local Ad Appearances

Google actually wants to help you target local by giving you a few extra lines in your ad, depending on context.

You can get your address to feature in the ad by enabling the “Allow address to show in my ads” under the Custom tab.
address 300x175 Local PPC Strategy

Google’s Custom area feature is handy for creating your own local geographic areas.

How might you use this? Say if you know that most of your customers come from specific locations within or just outside a geographic area, you can target these visitors precisely.

Those who are doing local targeting, it would be great if you could share you experiences in the comments icon smile Local PPC Strategy

Online Marketing Optimization: Does my 95-year-old Grandmother Understand Split Testing Better than your CMO?

Explaining what I do for a living to my grandma is a challenge. Luckily, the chemical engineer in her is comfortable enough with technology to understand some of the basics.

Of course, the advantage I have when explaining it to my Baba is that she doesn’t have any preconceived notions about what “should” work. For many marketers I talk to, they don’t have the same luxuries when trying to internally sell the idea of testing and optimization to their bosses/clients/investors.

So, I was really excited to see this commercial about getting people to use stairs instead of the elevator clearly and succinctly explain to the layperson what optimization testing is all about…

Volkswagen has built an entire campaign around this simple topic: discovering, through testing, what will get people to prefer one option over another. Isn’t that the objective of marketing in the first place…to influence the customer to prefer your product to the competition? Which gives me the idea –when trying to sell testing and optimization internally, try to paint an analogy to something outside of the expertise of your bosses/clients/investors.

If you start by trying to convince them that there is a better way to design online lead generation forms, and they have 30 years of experience in lead generation, you may hit a brick wall. So start by discussing one of these non-business related split tests (make sure to point out that you are not trying to hint about getting a company car).

Get them open to the idea of split testing. Then slowly work in a few of your specific business challenges. The allegorical example just needs to get you to the point where you have the freedom to test. From my experience, once you start driving more revenue, everyone begins to see the light.

How did you introduce testing in your enterprise? Share your triumphs and ideas in the comments section of this post or start a conversation with your peers in the MarketingExperiments Optimization group.

 Online Marketing Optimization: Does my 95 year old Grandmother Understand Split Testing Better than your CMO?

Incentivizing Click Fraud on the Google Content Network

The single biggest reason Yahoo! had to gut their search efforts was that they offered a syndication network with tons of fraudulent search distribution, and never let you opt out of it until 2010. It killed their click value and simply made it impossible for them to create enough yield on their core search traffic.

Google has long allowed advertisers to opt out of the content network and many search partners, and that has made their core market healthy. And given their efforts to detect fraud (and how smart pricing works on content websites) they have de-incentivized fraud to some degree. But now that content mills are being built, that trend may soon swing in the other direction.

With Demand Studio’s new revenue-sharing project, they encourage writers to share content with their relatives:

The more high quality links to your article there are on the web, the more highly a search engine will rank it. … Your family and friends are probably curious about what you are writing anyway. Send them links and invite them to take a look!

Given that authors are paid on revenue share, what is the chance that say 5% or 10% of them will also ask family members to click on the ads while viewing the page?

How could Google catch it?

You could say I am cynical, but human nature is predictable and many of the kinds of people who work for the content mills will do anything to make a Dollar. Laws exist to catch the bad actors, but when the publishers are encouraging the creation of distribution amongst friends & family and the party responsible is concealed from Google, the incentives are aligned against the interest of advertisers.

As fraud seeps in slowly, eventually it will become expected…either you engage in it, or your become an economically inefficient piece of the web – a relic. And most advertisers won’t know why their profits have dropped with the increasing number of clicks. Some will filter, but most of them will just lower their bids on the content network (or simply turn it off, as many did with Yahoo!), which in the end harms the legitimate publishers who run AdSense ads.

On one front they are stealing your content, and on the next they are destroying the value of the ads you carry. Like it or not, if you are an online publisher who depends on ad revenues it will impact you.

The incentivized publishers are pushing into the big money categories. Jason Calacanis outrageously suggested investing in people asking big money questions:

If I was a smart person I would INVEST in asking questions of high CPM value (i.e. mortgage, drugs, products, etc) and give them a nice M$3 tip. If you do that 33 times I’m betting you would make the M$100 back. icon smile Incentivizing Click Fraud on the Google Content Network

The suggestion of the free virtual currency flowing back and forth really highlights the end goal of such efforts. How long will it take advertisers to notice?

Outside of Mahalo & eHow, what other sites are engaging in the incentivized publishing programs? What sort of ROI have you seen from them? And how do you expect that to change going forward?

The Ultimate Guide to PPC Affiliate Marketing

You may have come across get-rich-quick books telling you how you can make a fortune in affiliate marketing. Hand over $97, and you’ll get “the secrets”.

We’ve decided to give you “the secrets”, and charge you $0 instead. We’re good like that icon smile The Ultimate Guide to PPC Affiliate Marketing

This article is aimed at those who are new to affiliate marketing with PPC.

What Is Affiliate Marketing?

Affiliate marketing is a sales process.

Like a salesperson working on commission, the affiliate marketer links a prospect with a merchant and receives a commission if the prospect takes a desired action. This typically involves buying something.

The attraction for the affiliate is that they can focus entirely on marketing. Unlike the merchant, the affiliate doesn’t need to hold stock, handle orders, or deal with customer issues and complaints.

Many affiliates are attracted to PPC because it is a channel that allows people to start selling immediately. Set up a few ad groups, direct visitors to the merchant site, and watch the cash roll in.

Sounds easy, right?

Most Affiliate Marketers Don’t Make Money

It’s not as easy as some people, particularly those selling get rich quick schemes, like to make out. Even some of the better affiliate blogs tend to make it sound easier than it is (because they want you to sign up for lots of tools and networks so they get commissions). It is probably one of the hardest markets to get good information in because the answer to every question is on the other side of an affiliate link. Literally. icon smile The Ultimate Guide to PPC Affiliate Marketing

Whilst it is true that top affiliates make a lot of money, there are very few top affiliates. The top affiliates don’t just earn a little more that those people further down the curve, they earn a lot more. The curve falls away very quickly in terms of income.

Why does this happen? Why do most people fail to make money at affiliate marketing, and some people make so much? How can you ensure you succeed where others fail?

How To Do Well At Affiliate Marketing Using PPC

Affiliate marketing requires two key pieces of know-how.

  • Step One: Develop a sound knowledge of PPC technique
  • Step Two: Develop a sound knowledge of the market you’re targeting

If you’re new to PPC, then it is a good idea to split these tasks up. It will make it much easier to isolate and fix problems i.e problems relating to execution, as opposed to your choice of market, and vice-versa.

Step One: Develop A Sound Knowledge Of PPC Technique

Focus on learning these skills:

  • 1. How to use your chosen PPC system
  • 2. Keyword research
  • 3. How to write effective PPC Ads
  • 4. How to construct effective landing pages and sites

How To Use Your Chosen PPC System

For this article, we’ll focus on Google Adwords, the most popular PPC network. Most PPC systems work in a similar way.

If you haven’t already done so, sign up for a Google Adwords account here.

Next, go through the process of becoming Adwords Certified. Even if you don’t need the certification badge, the training process to certification level is excellent.

Best of all, it is free (well everything but the test).

Here is the tricky part: Google is saturated with competition and Google hates most affiliates, so it is typically easier to make money as an affiliate on other ad networks (like Bing or FaceBook).

And even when successful with Google, affiliates tend to have better luck on contextual/AdSense ads than with ads on the search results/AdWords. The Google content network is not policed as heavily (largely because brand advertisers don’t understand it & Google has to show something) AND it is much harder for competitors to clone your campaigns than with search targeted ads.

Keyword Research

Much has been written about keyword research, so rather than re-invent the wheel, here are five top instructional pieces that tell you what you need to know.

You want the quick summary? Put together lists of keywords your prospective audience is likely to use to find your product and service and place them in small, tightly focused ad-groups.

A few more tips:

Pay close attention to the type of query. For example, some queries indicate a person is ready to buy i.e. coupon searches and shipping options queries. Check out this article on the Three types of searches

This is one of the most important points concerning affiliate keyword research. Not all terms relating to your product or service are equal.

For example, you can’t tell much about visitor intent if the keyword is “Paris Hilton”, however “Paris Hilton watches” hints at an intent to purchase, as it directly relates to a product.

Look for keyword terms that reveal an intent to purchase.

How To write effective PPC Ads

Study headlines in magazines and newspapers. Headlines are hooks that entice people to read further, which is exactly what you want people to do when they see your ads.

  • Offer a clear call to action and make the offer compelling.
  • The landing page must closely match the offer in your ad and use similar words and phrases.
  • Differentiate your offer from those of your competitors.
  • Use keywords in Your Ads.
  • Try to use a URL that contains the keyword.
  • Use capital letters in your ad title, and, where permitted, in your ad text. They stand out more.
  • Use an active verb in the title, where possible.

A deeper look into writing effective ads can be found in the members area at SEOBook.com.

How To Build Effective Landing Pages And Sites

Landing pages need to get the message across quickly and effectively.

  • Steal icon smile The Ultimate Guide to PPC Affiliate Marketing Well, not really. Take a look at the top advertisers landing pages. Pay close attention to how the pages are laid out, the wording they use, and how they are presenting the offer. Can you go one better?
  • Remove clutter. If you offer choices, people will get confused. Figure out the one thing you need to say, and stick to it. If you say three things, you say nothing.
  • Bullet lists, headings, subheadings, testimonials, pictures are all good. It’s easy for the eye to scan the information. A big block of dense text, less so
  • Reinforce the idea that visitors have found the right page. Place the words they searched for in large text at the top of the page. This confirms to the searcher they have found what they were looking for

Here are some great landing page resources.

Are you having trouble writing effective landing pages? There’s a book every affiliate marketing should read called “Tested Advertising Methods“. It’s a direct marketing bible about writing sales copy written in the 1930s. It looks at the psychology behind direct response advertising which is still valid today, even if most of the examples are rather outdated.

Part Two: Develop A Sound Knowledge Of The Market You’re Targeting

Understanding The Market

You may have already tried your hand at affiliate marketing using PPC. Were you frustrated by few sales? Did you run well-researched keyword campaigns that you then turned off in order to stop hemorrhaging money?

These are common experiences.

The main skill that separates good affiliate marketers from poor ones is the ability to understand and test a market.

How To Test A Market

Whilst there is a lot of trial and error involved in understanding a market, the good news is that you don’t need to understand all these aspects before you start. By doing, you’ll see things you’ll never see by standing back.

Treat your first few weeks as a training period. Accept that this training period will likely cost you money in the form of bids – but you are buying data cheaply. It need not cost you much, and you may well make a profit, but try not to put pressure on yourself to achieve this goal during the training period. Your first goal is to understand the tool and the PPC environment.

Did you know that a lot of affiliate marketers aim to break even on new campaigns?

Yes, you read that right – break even!

By breaking even, it signals that the area being targeted has potential. Affiliates then refine campaigns until they move from break even to profit. Chances are if a merchant is paying $50 per lead, they know that is costs around $50 for you to get that lead, too.

When choosing a product or service to trial whilst you are learning, look for low payouts – say, $3. Why? It’s far cheaper to make mistakes! Remember, the merchant is signaling that they think they can get the lead for around $3 if they did it themselves.

Your aim is to break even at $3. If you go over – say to $9 – without getting a conversion, you haven’t blown too much money. The same cannot be said if you were targeting a lead that pays out $100!

If you spend $50 on a $3 dollar per lead pay out and have a cost per conversion of $5, you can pause the campaign and examine what went wrong. Were you getting click-thrus, but losing people at the landing page? Your landing page and offer needs work.

Were you receiving few click-thrus? Refine your bidding and ad text. Re-nenable the campaign.

This time around, you may get down to $4 before you get a conversion. Refine, then re-enable.

Down to $3 yet? Great! You’re at break even, and you’ve still spent less than $100 testing a market. Get down below that $3 and you’re making money.

If you can’t get down to break even, even after a lot of tweaking, quit and move on. The market for that product might be so saturated that the margins are virtually non-existent.

Look for sweet spots – areas in which it is easy to break even, and then refine into profit quickly.

Market Knowledge

How well do you know the market for the service or product you are marketing?

Who is the buyer? What are their needs? Why are they buying over the internet rather than from a store? Why are they seeking out an unknown site as opposed to going to a big internet retailer, like Amazon?

These may seem like obvious questions, but the reality is that not everything sells well over the internet.

Any product or service that requires a high level of trust, or high levels of “touch” – a car, for example – will be difficult to sell online. Look through direct marketing trade journals and catalogs for clues. What types of products are services are selling well via mail order? What services and products are telemarketers selling? Chances are these products and services will sell well on the internet, too.

Put yourself in the position of the buyer. What would make you buy from a previously unknown web site? Typically it’s due to reasons such as convenience and scarcity. If your chosen merchant doesn’t meet the criteria, then pass and move onto another who does. If a merchant offers something a buyer can easily get elsewhere, then you’ll be exposed to a great deal of competition.

But Aren’t I Too Late To Do Well At PPC?

You may hear stories about how the market was back in, say, 1999, or 2003, or 2005. Low hanging fruit was everywhere, and the Adwords system -introduced in 2000 and heavily revised in 2002- didn’t have a lot of the complexity and bid competition wasn’t what it is now. People were making a lot of money relatively easily.

Whilst things have changed, it’s never too late to start.

Why?

New opportunities pop-up every day. New markets are emerging continuously. People are heading online to solve more of their problems. Whilst there are problems to be solved, there is money to made.

How do you find new, emerging markets? Top converting offers on affiliate networks and affiliate managers tell you what is working.

Further, Google Trends is a useful tool for predicting rising interest in keyword areas. Google Insights For Search allows you to drill down into the data, including by date, by region, by category and by source.

Microsoft Ad Intelligence and Google Adwords provide seasonal trends.

Paid research tools, such as Keyword Discovery, provide historical data, as do Compete.com and WikiRank.

For a longer article on trend spotting, check out How To Spot Keyword Trends.

The internet is still a baby taking its first steps. PPC is even younger.

Jump in icon smile The Ultimate Guide to PPC Affiliate Marketing

The Importance Of Google’s Rater Document

Google employs teams of quality raters. A quality raters job is to manually review search engine result sets and web sites to ensure the algorithms are selecting the sites Google favors.

Obviously, it pays to have a site that Google favors.

The Google quality raters follow guidelines provided by Google. These secretive guidelines have sometimes found their way onto the web.

Of particular interest to affiliates is Google’s stated dislike of thin affiliate sites. Thin affiliate sites are sites sites that offer no value to the searcher, other than providing another “door” for the merchant site. These types of sites typically replicate the catalog of the merchant site.

Google regards these sites as spam.

From the quality rater document:

State your reason for assigning “Spam”, “Maybe Spam”, and “Malicious” flags. For example,
- Sneaky redirect to eBay
- Amazon thin affiliate”

“Major cosmopolitan cities are preferred targets for spammers, especially hotel affiliates. Such results should be labeled as Spam, even if they have relevance to the query – e.g. a hotel affiliate page with a list of Chicago hotels may be Relevant”.

Whilst this criteria applies mostly to SEO pages, a similar Google philosophy applies to PPC. Google doesn’t want identical, low value PPC pages and will punish them.

To get around this problem, beef up the value of your page and/or site to the user. Provide context and extra information. For example, you could offer side-by-side product reviews.

Become “fat”.

The quality rater document offers the following specific suggestions:

Pages should generally not be marked Spam if they provide added value. Added value refers to original or other useful content on the page, regardless of whether there are PPC ads. Examples of content that provides added value include:

  • Price comparison functionality: Even though the user has to go to another site via the affiliate link to place
    an order, there is value to have price comparisons right there on the page.
  • Product reviews: Pages that provide original reviews offer added value. Items that are commonly reviewed are books, electronics, and hotels.
  • Recipes: Pages that provide recipes offer added value.
  • Lyrics and quotes: Pages that display lyrics or quotes offer added value.
  • Contact information: Pages that provide contact information, especially physical addresses and phone numbers, offer added value.
  • Coupon, discount, and promotion codes: Affiliate pages that provide coupon, promotion, or discount codes for the consumer offer added value.

The Downsides Of Direct Linking And Campaign Cloning

Direct linking is when you place Adwords with links directly to the supplier site. A lot of get-rich-quick schemes recommend you take this approach, because it is “easy”.

You can make a KILLING on the web WITHOUT a website today!!!!!!!!! Wow. Buy my super insider secrets to automated eternal wealth generation system program now.

It’s only easy to set-up. It isn’t easy to execute well.

Direct linking is when the visitor clicks on the ad, is passed through to the sellers site, and if the visitor buys something, or takes a desired action, you receive a commission or payment.

This type of affiliate marketing was common when Adwords started, but Google makes this approach difficult by means of their quality score and internal editorial reviews.

The Google quality score is a metric assigned to each of your keywords. It is calculated using a variety of factors and measures how relevant your keyword is to your ad group and to a user’s search query.

People are still using direct linking, but it’s a hard road battling both established competitors and Google using this approach.

Direct linking campaigns are very easy to clone. Want to see which keywords your competitors are bidding on? Tools such as SEMRush and KeywordSpy reveal competitors bidding patterns.

Some unscrupulous affiliate networks could also steal your data to clone your campaigns. This is particularly true for the affiliate networks that push scams. If their entire business model is based on scamming people with hidden prices, rebilling fraud, and such then why would they treat you any differently?

Check out this illuminating interview in which Jeremy Schoemaker (aka Shoemoney) talks about campaign cloning:

Many affiliate networks are known for spying on their affiliates and cloning their accounts. How do you prevent that from happening?

There is nothing you can do to prevent it. I have seen it happen with my accounts a lot… the funny thing is they still can’t do what I do…. even with all the data right in front of their face. I have had affiliate managers tell me they cloned my exact keyword campaign on Google adwords with same adcopy and everything and got 1/2 the earnings per click.

In the affiliate game lots of people clone each other’s work, causing returns to race toward 0. What do you differently that allows you to see success after success with affiliate marketing?

Great follow up and glad you asked it since I almost went into this in the previous question.

First and formost testing. We spend 10-30k a day on ppc networks (and have for a long time). This testing gives you an education that you need to make it work. I can honestly give you my exact landing page and keywords/adcopy for something that is working for me right now and guarentee you can’t make it work. You don’t know what targeting we are doing… what kind of day parting… etc etc. Its not like it was 7 years ago.

This is why a lot of people are so bitter on forums. They spent a full day copying everybody elses shit and cant make it work so they whine. They dont want to actually do any real work testing stuff on their own or being creative.

It is NEVER a good idea to give your keyword data to affiliate networks. They are higher on the revenue chain than you are and have fatter profit margins, thus they can bid you out of the market. Some tools like Prosper202 allow you to host your own data.

Cost Per Action

Cost per action is when you receive a payment if a visitor takes a specific action i.e. filling out a contact form. CPA is popular because the affiliate doesn’t have to close the deal with a sale.

The problem with CPA offers is that the good ones are tightly controlled and may disappear at any time, and without notice. If a visitor only has to fill out a form, as opposed to hand over a credit card, there is plenty of scope for abuse in the form of junk leads.

Merchants aren’t stupid. When this happens, they will either cut the payout, or more likely pull the offer and work only with a small group of trusted affiliates who have demonstrated they can deliver quality leads.

In addition, some (perhaps most?) of these offers (particularly in weight loss, health, and fitness) are usually for something where the person unknowingly gets billed to their phone, or gets a free trial with a recurring subscription, etc. And eventually the FTC or other organizations step in and close down the offers.

One of the more interesting approaches to pushing legitimate CPA offers was mentioned by ShoeMoney in this interview, where he mentioned how he created a Nebraska Cornhuskers quiz where people who got a high enough score “won” a free trial to Netflix (available through his affiliate link). icon smile The Ultimate Guide to PPC Affiliate Marketing

Selecting Merchants

You can sign up at major affiliate networks, such as Google Affiliate Network, PepperJam and Commission Junction. Or you can scout out individual merchants by typing “[keyword] + affiliate program” (in this case: loans) into a search engine.

One of the biggest problems with affiliate marketing is the low barrier to entry. Because it is easy for anyone to sign up, then the level of competition can be huge, especially if you’re using the same big affiliate networks as everyone else.

All sounds too hard?

Well, that’s a good thing! Because if something is hard to do, it means most people won’t put the effort in that is required to succeed. The difficulty creates a barrier to your competition, too. The winners overcome that barrier to reach the other side. I recommend reading The Dip, by Seth Godin, for a good analysis of this point.

Evaluate the seller as you would any supplier you buy from. What is their position in the market? Is their offering competitive? Would you buy from them? Is their offer compelling and do they execute well? You can tell a lot of this information by looking at their website. And if you buy + test out the product you will have knowledge that 99% of lazy affiliates do not, yielding a real competitive advantage.

If the seller doesn’t look that great, skip them. They aren’t worth your time. There’s not much point advertising a high payout percentage if their offer isn’t competitive.

Affiliate nirvana is when you find a great company that has few other affiliates.

How do you find such companies?

Plenty of these companies exist, but they may not be aware of affiliate marketing, or even internet marketing. They may have a very limited web presence. Perhaps no one has ever approached them. One of the best ways to do this is to help market local businesses online.

If you know of such companies, or you can make an effort to seek them out, this puts you in an excellent position if you can sign them up to an exclusive or semi-exclusive deal. The strongest business case for an affiliate, by far, is this type of white label, exclusive arrangement.

Your protection is that no other affiliate can directly compete with you by offering the exact same products or services.

If the merchant ends the term, you retain the data and knowledge. You can then make similar offers to their competitors.

The next best thing is having a direct relationship with the merchant. Often, the affiliate network forms a barrier between the affiliate and the merchant. However, if you can get a contact at the merchant company, you’re in a better position to negotiate better deals.

Building An Audience

This approach requires the most upfront work, but it’s a model that can pay off well over time.

The affiliate builds a site that attracts a particular audience demographic. The affiliate then picks affiliate programs to suit that demographic.

Whilst this approach fits nicely with SEO, it can also work with PPC. You can use PPC to get visitors to sign up to the site, join your forum, or subscribe to your RSS or e-mail newsletter. Typically, you don’t aim to make a sale at this point as the payoff comes later. These visitors can attract more visitors, especially if you blend in viral marketing techniques i.e. make it easy for them to invite friends.

You may get to a point where you can attract the same audience the top affiliate PPC bidders attract, but at much lower cost as you don’t have to build a new audience each time. You sell different products to the same audience you already have.

Another problem affiliates face is that they do all the marketing work, but the merchant keeps the customer list.

This is why building an email list or a web site is a great approach. You can capture buyers details, as opposed to letting the visitor disappear once you’ve passed the prospect along to the merchant. Once you have these details, you can build up a buyer list that you can leverage to offer related goods and services at a later date.

Also remember that people often do not buy on the first visit, no matter how interested they are in the product or service. They may click through to the merchant – on your dime – then go off and do some price comparison, perhaps leaving their buying decision for a few days, forgot who they went to a few days earlier, and end up buying the product elsewhere.

This is why it is important to capture a prospects details. At least you retain something – the details of an interested buyer.

You can then use auto-responders to keep your name in front of the buyer. People often need to hear your name a number of times before they make a buying decision, especially on big ticket items.

Summary

Learn the PPC environment. Test and learn about the market. Run short, low-cost campaigns to start, and work your way up. Try to discover market trends early to avoid competition. Try to establish close contact with merchants. Try to keep as much visitor data and contact details as possible in order to sell at a later date if an immediate sale doesn’t occur. Make sure your site is adding value, in the true 2010 sense of the word!

Shopping Cart Abandonment: How not being annoying can get you 67% more cart completions

This weekend I was paying for the 10 gallons I had just put into my old 1997 Honda Civic, when I decided that I’d purchase a nice cold soda for the road. I pointed out the pump where my fueled-up car was located and then slid the cold beverage to the convenience store clerk. He informed me that my total came to $25.89 and then he stopped.

Looking me dead in the eyes, he asked me what my name was. “Austin,” I replied a little hesitantly. “Austin, are you sure you want to spend $25.89 for 10 gallons of gas and a cold soda?” he asked. I nodded and attempted to hand him my Visa credit card.

He denied my overture and informed me that he could only help me if I were a member of his store. So not wanting to cause a scene with the five people who were now behind me, I conceded.

2179579524 35f56b8e16 300x222 Shopping Cart Abandonment: How not being annoying can get you 67% more cart completionsCan I just buy a soda?

He asked for my name again, and then moved on to more personal information. He informed me that my phone number, home address, and email address were all required for membership, but then gave me the option of telling him my age, date of birth, marital status, and household income level.

I, of course, declined. After all the information had been gathered, the clerk then passed me about 60 pages of the legal terms which I needed to sign to become a member.

Finally he took my card. However, in the middle of processing it, another clerk approached me saying that he noticed I was purchasing a can of soda. The coworker then made some suggestions concerning what I might like to buy along with my soda based upon previous customer patterns.

Once I had assured his coworker that I just wanted a soda, the clerk then again reminded me that my total came to $25.89 and again stopped, looked me dead in the eyes and asked, “Austin, are you sure you want to spend $25.89 for 10 gallons of gas and a cold soda?”

This might be how customers see our shopping carts

Ok, so this story is a bit of a stretch for a convenience store, but is an accurate reenactment of the experience at many ecommerce sites. This is exactly what we see across the Web with shopping cart experiences everywhere. In fact, we recently ran a test with one of our Research Partners and here is what the original checkout process looked like:

1)     Product page (click to purchase)

2)     Cart page (confirm you are ready to order)

3)     User account page (if you are new you must choose to create a new account)

4)     Create a user account page #1 (enter name, email and account password)

5)     Create a user account page #2 (enter shipping information)

6)     Create a user account page #3 (enter payment information)

7)     Order confirmation page (confirm order and account information again)

8)     Receipt page

To go from the product page to the receipt page took eight different steps. A customer has to register before being able to place the order, as well as confirm that order twice. After reorganizing and removing unnecessary steps, we were able to optimize this process to a single basic step. The increase in order completions was over 68%.

Is your shopping cart trying to do too much?

What this experiment illustrates is something we see over and over in the shopping cart process. Most shopping carts that companies use are bulky and have more features than needed (i.e. cart registration, order confirmations, cross-promotional offerings, etc.). Sometimes this means a shopping cart looks less like a basic transaction facilitator, and more like a boot camp obstacle training course with high walls and flaming hoops.

For instance, how many times have you had to join a web site before actually buying a product? How many “if you like this product, you might like this product” offers have you endured while checking out? Have you ever counted how many times you actually have to confirm your order before it goes through?

None of these features are bad per se, and some might even be helpful in the overall customer-client relationship. The only problem is when they get in the way of the natural thought sequence of a customer looking to purchase something at a specific moment in time.

Please, just let me out of here!

If I come to a web site, place an order in my cart, and hit “check out,” then please just let me check out. We must make sure our cart processes is sticking to the main objective – namely, closing the sale.

All these customer retention features and cross-promotional options can be strategically accomplished after the initial sale has already been completed. For instance, you can ask for the customer to create an account for future purchases or send them to a thank-you page that has cross-promotional offers.

Overall, this experiment leaves us with one key question: How many people might we be losing in the process by interrupting their order process? For this company, simplifying the checkout process meant 68% more orders. What is your potential?

Want to learn more?

For more information on how to optimize your shopping cart process, listen to our good friend Joel Book, the Director of eMarketing Education at ExactTarget and Charles Nicholls, the Founder of SeeWhy, in the free webinar entitled The 7 Secrets To Recovering Abandoned Shopping Carts.

Photo: http://www.flickr.com/photos/rickharris/ / CC BY-SA 2.0

 Shopping Cart Abandonment: How not being annoying can get you 67% more cart completions