Oops, I stepped in some Marketing

stepped in marketing Oops, I stepped in some Marketing

Does marketing really need to be a measure of how much bull you have to shovel at a potential customer to get them to buy your product?

What if you could make your product or service known and then when someone is ready to buy, they remember you. Yes, I know that flies in the face of all traditional marketing, but we are just talking about “what if’s” right now.

Let’s look at an example. The last time I stepped onto a car lot, I was assaulted by a salesman who was determined to make a hard sale that day. I wasn’t interested in buying that day, I was trying to figure out which car I wanted. Once I figured out which car I wanted, I would be ready to buy.

The salesman was obviously not deterred when I told him this directly, and he continued to harass and even bully me into a decision. That pretty much sealed the deal and I left, not having learned what I wanted to about their cars. I wasn’t ready to buy, period. I didn’t have the money yet, and I still needed to find the right vehicle. Nothing the salesperson was going to say would change my mind on that.

I may have forgotten to mention it, but I am a horrible consumer. I rarely, if ever impulse buy. I get incredibly annoyed when someone tries to sell me something. I want what I want, and if you have that, then great, but if you don’t, then please shut up!

What I need, is a way to match my needs to your product or service, without someone trying to stuff garbage down my throat. I need a way for companies to work WITH me in meeting my needs, not blocking my search with a sales pitch.

I have a client that wants to increase his sales. He has a very good reputation, a great service and happy clients. I recommended to him that he increase his exposure to potential clients, by creating videos, podcasts, and articles to be placed in websites that his potential clients congregate (basic stuff, really). The idea is to put the information that someone is looking for, along their path. This does not mean building a brick wall in their path. It means placing a golden Easter egg on the side of the road where people are looking for Easter eggs.

Instead, he wants to buy a list of names and email and call them until they either buy his product or tell him to go away. Buying a list and working it is easy to do and measure. Creating content that is interesting and appealing to a potential customer is difficult for a lot of people to do. Measuring is getting better. There are new tools that allow you to measure the effectiveness of online marketing this way. It’s not traditional marketing, but more and more people are getting tired of being beaten with a marketing stick.

If you need an example of non-BS marketing, look up John Haydon. I met him while working with a charity organization. When I mentioned that I was new to twitter (at the time), he sent me a booklet and multiple links to more information. This met my needs exactly. He didn’t give me information on Facebook because that’s not what I asked for (I already knew how to build facebook pages just like the OpenSourceMarketer Fan Page). John gave me the information and never brought it up again. No harassing, no sales pitch, nada. I now follow him on Twitter and Facebook. When a client of mine (or myself) needs additional information, I now consider Mr. Haydon to be a prime source.

Its like fly-fishing for new customers rather than harpooning them.

The company who leads the customer to their doorstep is going to have an edge over those who continue along the previous generation’s shoveling methods.

Of course, that means less sales for the guys who sell boot cleaner.

Toff Ward
OpenSourceMarketer

Do what YOU want and get PAID for it!

 Oops, I stepped in some Marketing

Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple-digit conversion gains for his client

On Wednesday we showed you two pages and asked you to pick the highest performer. And congratulations to Brad Einarsen who not only picked the ideal incentive, but was closest to the conversion gain achieved by that incentive. But any site can just display a few screen captures and ask you which test won. The real value lies in truly discovering the principles behind successful experiments so you can test those principles on your own sites. With that in mind, here is the full story…

Response Capture’s B2B client wanted to find a scalable alternative to telephone-based opt-in collection and improve an established benchmark landing page conversion rate as well. This Beaverton, Oregon-based performance marketing company decided to test for the ideal opt-in incentive while experimenting with the landing page.

Control White Paper Landing Page: Friction at work

Potential customers were driven to a landing page by email. The conversion goal was to have visitors download a white paper from a respected industry author.
Response Capture quickly focused on a few areas that would be ripe for optimization. They sought to reduce distractions such as navigation, search, and account creation. They also wanted to present an image of the white paper offer, bank on the white paper author’s creditability, and reduce the friction generated by the amount of form fields.

Test #1: A wealth of information…and results

img 1 482px Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple digit conversion gains for his client

After removing distractions, presenting an image of the offer, and reducing the form field requirement to just email address (and even then, pre-populating the email text box for all known visitors), Response Capture achieved a 25% opt-in rate gain (from the check box option) and 36.4% conversion rate gain (of white paper downloads).

To gain the additional information that was lost when the form was reduced to just email, they created a second-step after the white paper download. This page used Amazon.com gift cards as an incentive to provide additional profile information. We’ll get to these results in a bit, but first let’s focus on this impressive landing page optimization.

“Adequacy is the Enemy of Excellence.” – Peter Drucker

These were significant gains that produced incremental opt-ins for the client. And if Response Capture had stopped here, this would be a very successful case study and an excellent example of how you can test key principles on your own sites. But, since we are profiling Response Capture on the MarketingExperiments blog, we all know that they did not stop there. Our story now takes us to the Emerald City.

Troy O’Bryan, the Co-Founder and Chief Response Officer of Response Capture, attended a Live Optimization Workshop taught by Dr. Flint McGlaughlin in Seattle. That changed everything.

“Troy was the first to take MarketingExperiments training program and he led the charge of implementing the learnings into the campaign that was referenced in the blog.” said Bill Kent, Response Strategist at Response Capture.

Before we continue with our story, I want to pause and ask you a simple request. Brag. I know what you’re thinking. In an age of Transparent Marketing, bragging is a totally inappropriate behavior. And I would agree. But I’m not asking you to brag to your customers; rather I want you to brag to your peers.
You see, we love hearing directly from our more than 2,000 alumni and learning about the success they’re creating in the real world. We only discovered Response Capture’s success from a Twitter comment about Bill’s blog post.

Alumni are often hesitant to tell us about their success directly because they worry we’ll poke holes in their methodology or suggest even bigger improvements they can gain. Don’t be shy. Tell us about your success in the comments section.

Test #2: After the Landing-Page-Optimization Certification Course

While Response Capture had already driven an impressive gain for the client, Troy noticed several areas they could further optimize after returning from the Live Optimization Workshop in Seattle. He learned that he needed to improve message consistency and created a new headline promoting the offer versus the generic “wealth of knowledge” headline from the previous test. He clearly supported the value proposition message by changing the copy to a bulleted list of white paper benefits. And he decreased the resistance to respond with a new, benefit-oriented button that says “Get the Free Report Now.”

img 2 482px Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple digit conversion gains for his client

Results: A 258% Conversion Rate Increase for the Client and additional projects for the Agency

The new landing page delivered a 162.5% conversion rate increase over the previously optimized page and a 258% conversion rate increase over the original page. The new opt-in rate for the continuation offer increased 201% over the original page and 141% over the previously optimized page. And these results came at a reduced cost per collected opt-in.

What’s In It for Me?

In addition, Response Capture tested the incentive that would generate the highest amount of profile completions. Remember, this was a two-part process. The landing page converted white paper downloads and allowed opt-ins but only asked for the email address. And then the continuation offer captured more information from the prospect.

They tested a sweepstakes offering 20 Amazon gift cards worth $25…

img 3 482px Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple digit conversion gains for his client

…against a sweepstakes offering 10 $50 gift cards…

img 4 482px Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple digit conversion gains for his client

The sweepstakes that offered less, more valuable gift cards (10 $50 gift cards) gained 31% more conversions. The total cost of the incentive was the same ($500), but by testing and discovering that prospects preferred quality over quantity they were able to increase profile completion.

These are excellent results any agency would be proud of. It’s always fulfilling to deliver for our clients, but let’s talk about what these numbers really mean for Response Capture. After the success of these projects, they were referred to additional divisions and there is now an ongoing relationship between Response Capture and its client. And it all started with one class…

“After attending the live course, I had one of our Response Strategists take the self-guided, on-demand Landing Page Optimization Course online. And we have another Response Strategist who is scheduled to take the course next quarter as well,” Troy said. “We are big fans of the MarketingExperiments curriculum. We learned not just how to optimize a page, but how to optimize the thought process of visitors. By applying these learning’s, our clients have realized stronger results and our organization has benefited from happy clients.”

Our story doesn’t end here. With every page, there is always room for our improvement. Troy asked our researchers to take a look at his most recently optimized page, and propose further ideas to test. Come back to the blog on Monday and see that advice.

 Improving Conversion Rates: How a MarketingExperiments optimization training alum generated triple digit conversion gains for his client

Two Ponzi’s to go, please

osm raised hand Two Ponzi’s to go, please

I want my money and success now. I don’t want to wait. I don’t want to work for it and I certainly don’t want anyone telling me that I have to get up out of my Barco-lounger in order to win big.

I have clients who use the term “dire need”. They ask for instant success and won’t listen to anyone tell them that they need a long term plan much less me telling them that a “get rich quick” is never quick and is usually very expensive. .01% of the time, those schemes actually work. The other 99.99% of the time, the client is further behind than they were before.

When you give out honest, workable, reliable advice, be prepared to have people walk away in droves. I’ve had someone tell me point blank to my face that they “…didn’t have time to build up a client base, or develop a reputation.” We’ll call him Phil. Phil wanted me to hand him success within 2 weeks. He even wanted to haggle over the price. I had to turn Phil away.

One in a million odds DO NOT pay out 9 times out of 10.

I met Phil a long bit later at one of my meetups. He kept telling me that some other company was waaaayyyy better than what I was doing.

Granted, I am always looking for new ideas and concepts to apply, but Phil had already rubbed me the wrong way and I had the suspicion that someone had lured Phil into a money pit. The more Phil talked, the larger my smile became. By the time he had explained how much money he was going to earn, I had difficultly restraining my laughter.

I didn’t even bother explaining to him that the months he had wasted looking for a way to get rich in 2 weeks could have made healthy progress for his business. Instead, his business had never gotten off the ground. He had postponed the project until he could find the “perfect money-making plan”.

Well, he had found it and had spent more money than sense paying for a single spin on the hopes of being that .01% that makes it big. He was two weeks into that plan and had already paid, in cash, 10 times more than what I had quoted to help him.

“So, Phil. If this plan is so foolproof……..why are you here?”

I’ll probably see Phil in another few months and let him tell me about the next big thing that will take his yet unlaunched business into stardom.

I want to help companies have a name people can believe in, not just spam their way to the trashbin.

on second thought, I’ll pass on the Ponzi and take a seat next to Methuselah. He strikes me as a long term thinker.

Toff Ward
OpenSourceMarketer.com

Become an Open Source Marketer

 Two Ponzi’s to go, please

How Much Search Engine Traffic Should I Have

How much search engine traffic should I have? This is a question that I hear a lot. Some people want to know how to get more Google love and some are concerned that they are to dependent on search engines for traffic. As far as I’m concerned, the graph below shows a great example of how much search engine traffic you should have. Less than everything else.

analytics traffic sources How Much Search Engine Traffic Should I Have

Now before you get all twisted up by the 4.92% slice of search engine traffic, keep in mind that these are relative percentages so the size of the Search Engines wedge depends on the overall amount of traffic you’re getting to your site. In some cases 4% equates to a a significant amount of search traffic. It’s kind of like having only 2% left of a tera-byte drive. That 2% is still a respectable amount of space. So 4% doesn’t always mean small.

The key point to consider is that search engines are fickle. Yes, visitors from search traffic are actively looking for products, services, and information about specific things, but we have to keep in mind that if an algorithm change means those searchers can’t find your site, then it doesn’t matter how targeted they are. You need to have more than one source of traffic, preferably sources that don’t change drastically overnight. If all your traffic comes from search engines then you are depending on them for all your walk up business. This can be a bad place to be.

A better mixture is to build up links from several website traffic sources like what’s shown in our graph above. With more traffic coming from referring sites and direct traffic you are less likely to have your overall traffic numbers drop suddenly, because you are less dependent on changes in the Google Caffeine search algorithm.

To be honest, I would rather see larger numbers for referring sites than direct traffic because that would mean that the site is being seen as an authority and other sites are likely pre-selling the visitor before they arrive on the site. That said, there are benefits of direct traffic that might not be obvious at first glance, such a visitor loyalty and responsiveness. These are harder to measure, but they offer the greatest amount of value.

Here are just few ways that you can increase your links from referring sites

  1. Be the first to link to other sites. This will put your site on the radar of other site owners and they will be encouraged to check out what your doing and possibly link back to your content in their own articles.
  2. Comment on other blogs. Leave good comments that add to the conversation that’s already going on. Don’t play know it all, but do write as much as you can to add value. If you say more than the author, that’s okay as long as you do it in a spirit of contribution and not one of “look at me”.
  3. Write guest posts for other blogs. Website owners are continually looking for new content. They either have to write it themselves or they have to pay to have content written. If you contribute an article, then will be more than happy to link back to you as credit for your contribution. If the article adds value for the reader then this is a win win win situation for everyone involved.
  4. Use social bookmarking sites. The excitement around these sites has mellowed a bit, but they are still good for getting click traffic to your site. As with all things in the social space though, keep in mind that you’ll get more value out of social bookmarking if you’re being social in the process. That means adding friends and being sure to bookmark their stuff as well.
  5. Use social media sites regularly. Honestly, I see social media as a stronger form of marketing than anything we have ever seen online. If Facebook made search a prominent part of their offering I believe they would give Google something to worry about. But, that’s another article all together. Just remember that people use social media to share things and that’s exactly what you want people to do with your website.

If you are getting most of your traffic today from Google, or Yahoo, or even Bing, then great. You’re doing a great job. The search engines have found you and you must be doing something right because that’s translating into website visitors. Now, spend some time building on the other sides of the house. Start a campaign to build up your incoming links, or look for some cheap forms of paid traffic. Whatever you decide to do, make sure that you balance out that pie chart so that if the search engines sneeze, your visitor traffic won’t catch cold too.

Charles McKeever
OpenSourceMarketer.com

Do what YOU want and get PAID for it!

 How Much Search Engine Traffic Should I Have

Test Your Marketing Intuition: Which sweepstakes incentive drove the most leads?

This challenge comes to us from Troy O’Bryan, the Co-Founder and Chief Response Officer of Response Capture – a performance marketing company in Beaverton, Oregon. Troy is an alumnus of a Live Optimization Workshop taught by Dr. Flint McGlaughlin in Seattle.

Objective: Response Capture’s B2B client sought to improve landing page conversion rates while generating optins for ongoing communications

Goal: To gather profile information

Primary research question: Which incentive will generate the most conversions?

Approach: A/B single-factorial split test

amazon card Test Your Marketing Intuition: Which sweepstakes incentive drove the most leads?

“… a chance to win one of twenty “… a chance to win one of ten
$25 Amazon gift cards…”                          $50 Amazon gift cards…”

The Results:

As we teach in our Landing Page Optimization course, the objective of Incentive is to “tip the balance” of emotional forces from the negative, in this case represented by the Friction of filling in several fields of profile information as well as by the Anxiety of submitting personal information.

There is an “ideal incentive.” Incentives must be tested to find that ideal. And that is the challenge Troy took on with the above test.

But, dear reader, we post a different challenge to you…can you use your marketing intuition to guess which incentive performed best? Remember, the cost of these offers was the same, yet the formulation of the incentive produced a conversion rate increase for Troy’s client.

Which do you think performed best?

Take a good look at these incentives and let us know which one you think performed best in the comments section. Also, let us know by how much you think it improved conversion. The marketer that chooses the correct incentive with the closest conversion rate gain guess wins…the jealousy and admiration of his or her peers.

Come back on Friday to find the conversion gain winner along with the full story behind this successful test so you can drive similar improvements with your own pages.

 Test Your Marketing Intuition: Which sweepstakes incentive drove the most leads?

The Google Slap: Affiliate Marketers must stay in compliance with Google and the FTC

affiliate summit The Google Slap: Affiliate Marketers must stay in compliance with Google and the FTCMy colleague, Robert Reynard, and I just returned from Affiliate Summit. Special thanks to Shawn Collins and Missy Ward for having us. This is not the first time I have been, but nonetheless it impresses me to see the number of people who have an interest in this space.

Affiliate Marketing Regulation

One of the most interesting topics this year was around government actions which are threatening many who have profited from this space for many years. The Federal Trade Commission (FTC) is cracking down on Internet sites that profit from promoting other’s products or services without disclosing within that promotion that they received some sort of compensation from the company.

Compensation in this instance is not limited to cash. Let me give you an example that I heard at the show:

Let’s say a stay-at-home mom begins a blog to help other stay-at-home moms. A diaper manufacturer sees that blog and decides to send her a box of diapers with the hope that she would try them on her children and then blog about how well they performed.

That mom must disclose that this was a gift from the manufacturer and she must disclose that this blog post is partial to them for that reason, even if she would have blogged about “the diapers making it through the night without leaking” anyway and was in no way influenced by the fact that the diapers were a gift. In other words, even mommy bloggers could be held liable for product reviews.

This may be an extreme example, but thanks to some who may have been taking advantage of consumers through use of exaggerated claims and fake reviews and testimonials, it has become a necessary part of affiliate marketing.

Google Adwords frustration

Another hot topic surrounding this event was affiliate frustration with the Google Adwords program. Over the last year, many affiliates who used Google Adwords to advertise their site(s) were notified that they were no longer welcome to use the Google advertising platform.

OK, so “notified” may be a bit of a stretch, typically the way they found this out was without any sort of notification at all but rather by noticing that sales are lower or perhaps non-existent and logging into their Adwords account to troubleshoot.

After looking around for a bit, they probably found that everything seemed to be in order. On the surface at least. They then may have scrolled over a status column which, when hovered over, opens a small box showing a users Quality Score. To the affiliate’s surprise, the Quality Score ranking that once read 7/10, 8/10 or even 10/10 now says 1/10.

A 1/10 Quality Score ranking in Google Adwords is about as effective at removing advertisements as deleting the campaign altogether. Worse yet, starting over with a new campaign will not help. An advertiser’s Quality Score remains with their domain.

I have heard, but this has not been confirmed by Google, that the only way to receive a 1/10 Quality Score across an entire account is for a Google Policy Team Member to manually place this on the account…meaning that this does not naturally occur. Perhaps this is why affiliates have affectionately labeled this occurrence a “Google Slap.”

Can you imagine being in business one day and out the next? That is what is happening to some of these affiliates. So why would Google do this? After all, affiliates are paying them, right? Well, Google, like the FTC, is probably reacting to the bad apples. Google is fanatical about protecting its customers (i.e. search users) and if it takes hurting some legitimate affiliate’s business to protect customers from the bad apples, it looks like Google is okay with this concession.

What this may mean for 2010

It will be interesting to see how both of these situations play out over this year. I counted 46 businesses from the advertising and marketing industry that made last year’s Inc 500 list of the fastest-growing companies, private companies.

Many of these businesses have deep roots in the affiliate marketing business. Their growth rates have skyrocketed on the backs of affiliates using Google Adwords to advertise, and in some instances have grown off of sites that now must alter their pages to abide by the new FTC guidelines.

Will these companies be able to adjust their business models and continue these impressive growth rates in the face of these new obstacles? Share your thoughts in the comments section of this post or start a conversation with your peers in the MarketingExperiments Optimization group.

(’diggThis The Google Slap: Affiliate Marketers must stay in compliance with Google and the FTC’)

 The Google Slap: Affiliate Marketers must stay in compliance with Google and the FTC

Are You Paying the Google AdWords Tax?

Many experienced advertisers realize that there are many gotchas in the AdWords system…optimization tools and default setting which optimize to boost Google’s yield at the expense of unsuspecting advertisers, who don’t yet know what match types are or that their ads are syndicated to content sites by default.

To help new advertisers get past many of the gotchas we created the Google AdWords tax calculator – a free utility which highlights many stumbling blocks that catch new AdWords advertisers.

the google tax Are You Paying the Google AdWords Tax?

Given that each keyword market is unique it would be impossible to make a tool that was 100% accurate in every situation, but the goal of this tool was to simply highlight common issues, and help new advertisers address them. Individual efficiency gains may be greater or smaller than the rough initial estimates the tool provides.

Please let us know what you think, as we will gladly iterate this calculator to make it better if you have some great ideas you think we should include in it. Like all of Google’s products, our calculator is starting out in beta icon biggrin Are You Paying the Google AdWords Tax?

What Are You Really Selling?

Don’t sell me something, give me a reason to believe in you. I can’t drive two cars at the same time, but I can believe in one more than the other. If you believe in your product more than the other guy believes in his, then I’m going to feel more confident in buying your car.

It’s not about the logic, its about me wanting to feel good about what I just bought. If I feel good after buying your product, then I will share that experience with others. I want to share good things with my friends and family, so if I didn’t feel good about the purchase, then the company is ultimately missing a very valuable boat.

I want to believe that the car I’m buying fits my needs better than any other car. And if that car includes a turbo for free, then that makes the deal worth bragging to my friends about.

So, do you believe in what you do, or is this just another job?

Toff Ward
OpenSourceMarketer

Live your open source life.

 What Are You Really Selling?

Email Marketing: What’s the biggest buzz at MarketingSherpa Em@il Summit ’10?

Right now, 650 of the lead email marketing practitioners and thought leaders are gathered in Miami for MarketingSherpa’s Ema@il Summit ‘10. To get the inside scoop on the biggest buzz from the event, we pulled MarketingSherpa President Bob Lorum out of one of the sessions to get his real-time insights.



get flash player Email Marketing: What’s the biggest buzz at MarketingSherpa Em@il Summit ’10?


As Bob said, there is an emphasis on strategy versus just tactical implementation across the board. And email integration with social media and other mediums is becoming more relevant and important.

In his keynote presentation, Joseph Jaffe commented that “retention is the new acquisition.” Organization will be more successful if they use email and other mediums to retain existing customers.

There is clearly a consensus that email is on the rise and becoming an even more important part of an organization’s marketing arsenal. Of course, creating email campaigns that truly drive revenue in such a crowded market is easier said than done. That’s why MarketingExperiments launched a new, focused research offering at Em@il Summit ‘10 to help you address your unique challenges and opportunities.

Since our lab can’t meet the demand of marketers seeking intensive Research Partnerships, we have started a program to create custom Email Response Optimization Packages that will allow more marketers to leverage our scientific email campaign optimization strategies. These Packages can help you connect the dots between our research into “discovering what really works” and finding specific ways to make those discoveries really work in your organization.

 Email Marketing: What’s the biggest buzz at MarketingSherpa Em@il Summit ’10?

Who Is Your Co-Pilot?

osm co pilot Who Is Your Co Pilot?

People don’t become successful in a vacuum (if they did, then the Dirt Devil would sell off the racks). You NEED everyone else. This really sucks when you are an introvert. No more rock and island songs. None of the “I can do it all by myself” routines.

There was a lady last year who belonged to my archery club. She wants to be an olympic archer. So she formed a team to help her achieve that goal. I was thinking in my head that she must have a lot of financial backing and support from a corporation somewhere. Offhandedly, I mentioned that it must be nice to have that level of finances to do something that big.

She looked at me and laughed. Despite thinking I had just committed some major faux pas, I persevered and waited for my answer, more intrigued than bothered.

“My coach, my mother, my chiropractor, my sister, my husband, my friends, and my cat are the current members of my team”, she said rather smugly. “Your team is anyone who is willing to help you in any way to achieve your goal”. She was on a roll and I let her continue explaining this “team” thing to me as though it were rocket science. Secretly, I was imagining her cat retrieving her arrows for her, but hey, I never said I took good notes in class.

After talking with her, I felt as though a large blindfold was removed. I already HAD a team! Why didn’t anyone tell me they were on my team, damn it! “We thought you knew”, came the rhetorical answer.

Hey, rhetorical questions aren’t supposed to have answers. (right, and a platypus was the product of a duck and a really drunk beaver).

Take a look around and you will notice that you have many, many people who are helping you succeed. They are already there. They are willing to help. They are simply waiting for you to believe in yourself. They aren’t going to do the work for you, but they will point you to where the shovel is.

The people around you are your co-pilot. You’re not just flying blind and you’re definitely not alone.

Toff Ward
Open Source Marketer

Live your open source life.

 Who Is Your Co Pilot?